Cancellation & Refund Policy

Cancellation timeline and refunds

These slabs apply to standard bookings. Festival-date and peak-season bookings carry stricter terms because the hotels themselves take non-refundable positions on those dates; those exact terms are printed on your quote before you pay, never applied as a surprise.

Festival and peak-date bookings

Dev Deepawali, Deepotsav, Ram Navami, Maha Shivratri, Magh Mela and Kumbh, and the winter peak, involve hotels and boats that require full, non-refundable advance payment on their side. When your booking includes these dates, your quote states the non-refundable portion explicitly, and we pass through the suppliers’ terms rather than absorbing and inflating them. Book festival dates knowing this; it is the honest cost of a room on the ghats on Kartik Purnima.

Force majeure: natural calamities and unforeseen events

In the event of natural calamities (floods, earthquakes, roadblocks) or unforeseen circumstances (flight cancellations, delays, strikes, government orders, temple closures) that disrupt travel, refunds are not issued for the disrupted portion, as these situations are beyond our control. We will do everything possible to reroute the day or reschedule, and we strongly encourage every guest to purchase travel insurance to cover such contingencies. Where a confirmed darshan is blocked by a temple or government order specifically, we reroute the day or adjust the recoverable portion of the bill and tell you which before it happens.

Advance retention and future-booking option

If you cancel but wish to postpone rather than end the trip, the advance you have paid is retained as credit toward a new booking with us, provided the new tour is booked and begins within one year of the original booking date. Terms of that carry-forward:

• You request revised tour details for the rescheduled dates.
• The itinerary, inclusions and prices may change with market, seasonal or supplier rates at the time of re-booking.
• If the new tour costs more than the retained advance, you pay the difference.
• If the new tour costs less, the balance is not refunded but remains as the price of the rescheduled trip.

Darshan passes and fixed-price rites

Official darshan tickets, aarti passes and fixed-price rites (pind daan, rudrabhishek and similar) are booked with the temple trusts and pandas on their own terms and are non-refundable once issued, because the trust or pandit has already been paid at a fixed price. This is stated on your quote as a pass-through line. To be explicit, and because the market abuses the phrase: we do not sell “VIP darshan” for temples that issue none, so there is no such charge to refund; what is non-refundable is the genuine official ticket once the trust has issued it.

No refund on competitive pricing

Once a booking is confirmed and payment processed, the confirmed rate is final. We do not entertain refund, adjustment or compensation requests on the grounds that a lower price or competitive offer was found afterward for the same or similar services. Market fluctuations, promotions and third-party discounts after booking do not affect the agreed booking amount.

How to cancel

Contact us with the details below so we can process your cancellation promptly:

• Send a cancellation request via WhatsApp to +91 73022 65809 or email to info@varanasiayodhyatours.com.
• Include your booking reference number.
• Provide your full name and contact details.
• State the reason for cancellation (required for any emergency or exceptional-circumstance review).

Special conditions

• Cancellations for medical or personal emergencies may be reviewed case by case; reach our support team to discuss exceptional circumstances.
• Approved refunds are processed within 10 to 15 business days of the cancellation being confirmed, to your original payment method unless agreed otherwise.